RFID tag

Firmware Update

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“RFID

bibliotheca's newly designed RFID tag, delivers additional speed and a longer read range than ever before.

To take advantage of these new features, the firmware in your equipment may need to be updated - and some equipment may not be able to process these new labels without a firmware update.

  • Frequently Asked Questions +

  • What are the new tags that bibliotheca are supplying? +

    These new tags are as a result of the close relationship we have with the global RFID silicon producers, and have been re-engineered to be more energy efficient, operate over longer distances and provide responses to library equipment faster than ever before. Physically, they look identical to the previous tags and so there should be no change to the way you handle or apply them.
  • Why does some equipment need to be upgraded? +

    Within every bibliotheca RFID product (kiosk, AMH, gates, etc.) is some form of RFID reader that communicates with the tags at the lowest level, transferring information to and from. The new features (identified above) have meant some changes to the underlying protocol and so we have to update the software (firmware) within these readers to ensure they can communicate with the new tags.
  • What happens if I don’t update my equipment? +

    Unfortunately, if the readers in your equipment are not updated then some (depending on age) will simply not read these new tags - which will clearly cause issues within your library.
  • How can I check if my equipment needs updating? +

    The most simple test is to try one of these new tags and see if everything works as normal. At a kiosk, please check-in or check-out an item and ensure the software reports that it correctly completed the transaction. At a staff station, try programming one of the new tags and then activating the security. Finally, test the security-activated tag in your gates to ensure it is detected.
  • Do I need an engineer to do this on-site? +

    No, it’s a very simple procedure that can be handled in-house by any library staff that know their way around a computer. Full details on the upgrade procedure are available via your local helpdesk staff. Of course, if you are planning an engineer callout for another issue or installation then the team may be able to schedule some time to handle the update for you.
  • For more information, please contact your local helpdesk: +

    UK

    Hardware, Software Service and Support

    t: 877.207.3127
    e: This email address is being protected from spambots. You need JavaScript enabled to view it.
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