ISO 9001 Quality Management

 

Quality Standards

The bibliotheca senior management team is fully committed to quality and to continual improvement by:

  • Communicating the importance of meeting customer and any regulatory requirements
  • Publishing the quality policy
  • Ensuring that quality objectives are established
  • Providing appropriate resources to deliver quality outcomes

bibliotheca aims to deliver world class library solutions and service to its customers, which will improve their business’ performance, encourage user discovery, increase library usage and help libraries achieve their strategic goals.   bibliotheca’s ability to deliver the desired quality in its products and services is dependent upon its people and processes. To provide a strong operational framework in support of these aims, the business has developed and maintained an effective quality management system and has ISO 9001 certification.

The principles of risk management have been used to design, implement and operate the BMS.  bibliotheca processes are documented where it is necessary to provide published internal guidance to support consistency and excellence. The extent of the documented policies/procedures has been led by a consideration of risk, including the complexity of processes, the competence of staff, the tools supporting the processes and the impact on customer satisfaction and contractual compliance. 

An important driving principle of our BMS is that it must reduce operational risk without hindering our ability to provide value to our customers and to drive commercial success. The BMS is pragmatic, practical and has been designed to aid business success by supporting winning contracts, delivering first class services and achieving sustainable improvements to the benefit of customers.  Compliance to ISO9001 is achieved as a result of our BMS succeeding in the consistent excellent delivery of services meeting customer requirements and achieving target outcomes.


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