The Glen Eira City Council of Victoria believed that bibliotheca technology was pivotal to enable the Library to evolve into a place that is not just about ‘books’, but rather a place where the community accesses engaging activities and life-long learning experiences.
Before implementing library solutions by bibliotheca, the Council knew that the lack of efficient technology in their libraries meant that staff members focussed on the laborious task of processing books one at a time, rather than focussing on meeting customer needs. They also knew that by implementing the technology to make the borrowing process more efficient, they would free up staff members to deliver new customer service practices to enhance the customer experience and deliver more meaningful interactions. Additionally, they were looking to improve their stock management capabilities while improving the security of their library items.
Since implementing bibliotheca’s RFID technology, including self-check kiosks, RFID-enabled staff stations, security gates, and RFID inventory wands, staff members are now out in the library, working on the floor, interacting and approaching customers to provide assistance.
“This is a far better service model for customers,” says Mark Saunders, Library Manager of Glen Eira City Council. “Customer interactions have more than doubled because staff members are out on the floor welcoming our customers to the library, helping them find materials out on the shelves, and showing them how to use computers or print stations. It’s now a very interactive place to visit.”
This new customer service practice was enabled through efficiencies gained by self-service units and the increased speed of processing returns using bibliotheca RFID smartstations™. The Library Service can also complete a stock take of the collections in a matter of hours rather than days using bibliotheca’s smartstock™ devices.
Glen Eira City Council has noticed that their patrons have embraced the new technology with open arms, receiving comments from patrons such as, “It’s easy to use and so fast!” and “It’s like an iPad, touchable and attractive.”
The Council believes that the efficiencies gained by bibliotheca’s solutions have enabled their libraries to better meet community needs and to stay relevant in today’s age of advancing technologies. With their staff members spending more time interacting with patrons and less time behind desks, they look forward to delivering new programs over the coming months such as Preventing Diabetes, Gardening talks, Resume Writing classes and more school holiday programs. “The adoption of RFID Technology has significantly changed the way our libraries operate,” says Mark Saunders, Manager Glen Eira Library Services.
The Council also notes that their costs have been reduced, with EFT savings that will ensure the system pays for itself in three years. “The bibliotheca team in Australia have been fantastic and have taken us through the process of installing RFID seamlessly. Our questions were always answered and the technology works,” says Mark Saunders, Manager Glen Eira Library Services.
For more information on Glen Eira City Council’s implementation, please reference their customer story.
bibliotheca is dedicated to the development of solutions that help libraries connect with users in unique ways and provide engaging experiences, allowing them to continually evolve their library services for the changing needs of their communities. Their products are designed to provide a welcoming, intuitive and seamless environment for those that use the library – wherever they choose to use it - be that at home, on the move or within the library itself.
With over 30,000 libraries as part of their family, they have installed and continue to support more than 10,000 self-service units, 6,000 security systems and over 650 Automated Materials Handling (sorter) systems. In addition, the cloudLibrary™ digital platform powers eBook and eAudiobook lending at a further 3,000 libraries.
Glen Eira City Libraries Implement New Technology, Gain Community