Hertfordshire County Council Library Service presented with busiest self-service kiosk in Europe award
Longstanding bibliotheca customer, Hertfordshire County Council, has been named as having the busiest bibliotheca self-service kiosk in Europe with over 250,000 library transactions being processed through its Hatfield branch kiosk.
In total, Hertfordshire Library Service has 87 bibliotheca self-service kiosks installed across its 46 library branches – making checking out and returning library items all the more easier for Hertfordshire’s library users, however, it was the Service’s Hatfield branch that has seen the most action over the last 12 months, with over a quarter of a million individual transactions being processed through one of the two kiosks installed in the branch.
Hatfield Library is a busy community library that serves a catchment population of around 42,000, which includes the large student population that attend Hertfordshire University. The library is centrally located in the heart of Hatfield and last year welcomed over 118,000 visitors through its library doors.
To celebrate their achievement, bibliotheca’s UK Manager, Paul Dalton, presented Hertfordshire with their award during an onsite ceremony on Wednesday 14th January. The ceremony was held at the Hatfield Library branch with Claire Barraclough, Area Librarian for Mid Hertfordshire, and Rahini Kandan-Goode, Hatfield’s Library Supervisor, accepting the award for Hertfordshire Library Service.
Sue Valentine, Principal Librarian at Hertfordshire County Council, comments: “In Hertfordshire we made a conscious decision to put RFID kiosks in all of our libraries, being one of the first authorities to do so. We could see the benefits that self-service could bring to both our smaller and larger libraries, and it was definitely the right decision. We have been delighted with the return we have had on our investment. The kiosks mean that customers no longer have to queue for a staff member to carry out the routine tasks of issuing or returning loans or taking fees and charges, and staff can focus more on assisting customers with their enquiries. The addition of card payment has also proved very popular with customers, making it far easier and more convenient for them to pay charges, in addition to reducing the amount of cash that libraries have to handle. Libraries like Hatfield have really benefitted, and receiving the award for the busiest kiosk in Europe demonstrates our customers are very happy using them.”
bibliotheca’s Paul Dalton adds: “We are delighted to be able to honour Hertfordshire with this accolade. We are aware how important it is for them to provide their users with the very best user experience. To know that we are contributing towards their mission, and that their self-service kiosks are a success with their users is a huge thrill for us.”
bibliotheca also issued a similar award for the busiest kiosk in North America this month, with the award going to Fayetteville Public Library, Arkansas.
For images of the award ceremony please see here.
bibliotheca is dedicated to the development of solutions that help libraries connect with users in unique ways and provide engaging experiences, allowing them to continually evolve their library services for the changing needs of their communities. Their products are designed to provide a welcoming, intuitive and seamless environment for those that use the library – wherever they choose to use it - be that at home, on the move or within the library itself.
With over 30,000 libraries as part of their family, they have installed and continue to support more than 10,000 self-service units, 6,000 security systems and over 650 Automated Materials Handling (sorter) systems. In addition, the cloudLibrary™ digital platform powers eBook and eAudiobook lending at a further 3,000 libraries.