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Isle of Wight Council deploy bibliotheca’s new shared services solution

Leading provider of library technology solutions, bibliotheca, deploys its new shared services software, mycommunity, in two of the largest library sites on the Isle of Wight (UK), allowing them to extend their service offering to the local community.

mycommunity, which is designed to be used with bibliotheca’s smartserve™ 400 self-service kiosk and payment station, allows members of the public to pay for a range of council services using cash and Chip and PIN at their local library – making it a ‘one-stop’ location for all services and a focal point within its community. From council tax to the reporting of pot holes, mycommunity gives residents the ability to interact directly with their authority via their local library service.

The installation, which is taking place at Ryde and Lord Louis (Newport) libraries, allows users to pay for council tax and vehicle charges all under one roof, through their existing self-service kiosks – negating the need to purchase additional hardware. The installation is the first of its kind in the UK and is intended to increase the libraries’ footfall and contribute towards the Council’s annual self-service targets.

Commenting on the decision to install mycommunity, Rob Jones, Head of Library Services, states: “The ability to pay council bills on the self-service terminals was an integral part of our RFID procurement process. mycommunity is so easy to use, and as it is just another add-on to our Chip and PIN payments there is no need for staff training, just a simple demonstration of the software. The Council’s aim is to encourage our customers to use self-service wherever possible; mycommunity provides a very simple way for the Library Service to support the Council’s aims as well as encouraging new customers into our libraries."

Darren Ratcliffe, bibliotheca’s UK Managing Director, commented: “bibliotheca is committed to developing new and innovative solutions that allow our library customers to extend the self-service offer to their patrons. In the current challenging political and financial climate, libraries have the opportunity to cement their position in the centre of the community, but with that comes pressure to offer an ever-increasing range of services. mycommunity allows the Library Authority to offer council payment services using existing self-service kiosks, therefore significantly reducing overheads for very little capital outlay. bibliotheca is delighted to be working with Isle of Wight Council and Isle of Wight Library Services as part of this ground breaking initiative and look forward to working together to extend the services offered in the future."

The project was completed in July 2012 and involved bibliotheca working extensively with Capita, the Council’s chosen payment service provider, to ensure that all systems aligned and were fully integrated. bibliotheca has a longstanding partnership with Capita and has worked on a range of library projects over the last two years.

Such has been the success of the project, Isle of Wight have already commissioned bibliotheca to install the software at a further four council run libraries in November this year.

About bibliotheca
bibliotheca is dedicated to the development of solutions that help libraries connect with users in unique ways and provide engaging experiences, allowing them to continually evolve their library services for the changing needs of their communities. Their products are designed to provide a welcoming, intuitive and seamless environment for those that use the library – wherever they choose to use it - be that at home, on the move or within the library itself.

With over 30,000 libraries as part of their family, they have installed and continue to support more than 10,000 self-service units, 6,000 security systems and over 650 Automated Materials Handling (sorter) systems. In addition, the cloudLibrary™ digital platform powers eBook and eAudiobook lending at a further 3,000 libraries.

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