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Cornwall Council upgrade 22 library branches


Leading RFID specialist bibliotheca is pleased to announce that it has been selected to provide upgraded self-service solutions in 22 Cornwall Council libraries this year to improve the services offered to library users.

Cornwall Council, a long-standing bibliotheca customer since 2006, will be replacing 43 of its existing bibliotheca self-service kiosks with latest addition to the company’s smartserve™ range – the smartserve™ 1000. The move comes as Cornwall looks to refresh its self-service facilities across its entire estate, further improving the quality and range of services available to its library users and streamlining day-to-day processes for staff.

“As Cornwall Council seeks to expand the opportunities which our libraries can provide to the community, the new self-service machines will free up staff to respond more efficiently and offer a range of additional customer assistance.” says Geoff Brown, Cornwall Council’s Cabinet Member for Communities.

Anne McSeveney, Assistant Head of Customers and Communities at Cornwall Council, comments: “Self-service technology enables our libraries to run more efficiently so our staff can do other things such as assist customers to get online, deal with daily enquiries and promote activities throughout our branches.”

Designed to offer the latest in kiosk innovations, the smartserve™ 1000 allows libraries to custom build their perfect kiosk with a range of options that can be integrated into the system. With multiple payment methods, a height adjustable option and the ability to incorporate return bins and an additional surface area, libraries can pick and choose the options that best work for them, and their patrons.

Anne McSeveney adds: “We had had our original fleet of kiosks for 8 years; as we were looking to improve upon our self-service facilities, we knew it was time to replace them and provide our users with something new. The new smartserve™ 1000 kiosk really is the next step up. It is ‘user friendly’ and offers some great features, such as a large portrait screen and colour lead instigation, which flashes when moving onto the next step. We love the flexibility of being able to offer additional functionality and options.”

Darren Ratcliffe, bibliotheca’s UK Managing Director, comments: “Cornwall Council are one of our most long-standing customers. After many successful years of enjoying our self-service solutions, we are confident that their staff and patrons will really benefit from the added value the subsequent refresh will provide. Library technology has evolved significantly since Cornwall’s initial RFID deployment; following the upgrade, their kiosk users will enjoy a faster performance, more attractive solutions and a more user-friendly experience.”

About bibliotheca
bibliotheca is dedicated to the development of solutions that help libraries connect with users in unique ways and provide engaging experiences, allowing them to continually evolve their library services for the changing needs of their communities. Their products are designed to provide a welcoming, intuitive and seamless environment for those that use the library – wherever they choose to use it - be that at home, on the move or within the library itself.

With over 30,000 libraries as part of their family, they have installed and continue to support more than 10,000 self-service units, 6,000 security systems and over 650 Automated Materials Handling (sorter) systems. In addition, the cloudLibrary™ digital platform powers eBook and eAudiobook lending at a further 3,000 libraries.

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