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Peterborough City Council Library Service and bibliotheca Shortlisted for Customer Project of the Year

Peterborough City Council Library Service and bibliotheca have been acknowledged in the finals of the V3 Technology Awards 2015 under the Movers and Shakers category. The nomination for Customer Project of the Year is in recognition of the innovative technology partnership that transformed the library service.

In response to financial challenges and the desire to improve library access, the Council rolled out open+, bibliotheca’s ‘open library’ solution that enables libraries to remain open anytime, any day on a self-service basis. open+ enabled the council to save £350k per year and extend opening hours from 261 staffed hours to 387 hours, 238 of which are self-service hours. This equates to a 20% cost saving and almost a 50% increase in availability for Peterborough’s library network.

Lisa Roberts, the Council’s Strategic Client Manager of Culture and Leisure comments “At a time when many other councils are having to close libraries, we are delighted that we have managed to develop a service that meets the needs of our residents whilst making the required savings to continue meeting the needs of the whole city. The fact that this accomplishment has been recognised by the V3 awards shows how technology and partnerships are transforming public services and safeguarding them for the future.”

Darren Ratcliffe, UK Managing Director at bibliotheca adds “Peterborough have embraced technology-led transformation to increase community access to library services despite tough financial pressures. It is a fantastic achievement that a library project has made it to the finals of this prestigious award category, and we ask our customers, partners and the library community to show your support and vote for them.”

Voting closes at 5pm on Friday, 9th October and the results will be announced at an award ceremony at The Montcalm in London on Friday, 27th November. The voting survey can be accessed here. For more information about open+, see:

About Peterborough City Council’s Library Service
Peterborough’s libraries are run on the Council’s behalf by the independent trust Vivacity. The library network comprises ten library branches and a mobile service covering citywide routes. For more information about Peterborough City Council and their project with bibliotheca, see: and

About bibliotheca
bibliotheca is dedicated to the development of solutions that help libraries connect with users in unique ways and provide engaging experiences, allowing them to continually evolve their library services for the changing needs of their communities. Their products are designed to provide a welcoming, intuitive and seamless environment for those that use the library – wherever they choose to use it - be that at home, on the move or within the library itself.

With over 30,000 libraries as part of their family, they have installed and continue to support more than 10,000 self-service units, 6,000 security systems and over 650 Automated Materials Handling (sorter) systems. In addition, the cloudLibrary™ digital platform powers eBook and eAudiobook lending at a further 3,000 libraries.

Contact information
For more information on this release, please contact Lauren Barnes (This email address is being protected from spambots. You need JavaScript enabled to view it.) For more information about Peterborough City Council’s open+ installation, please contact Lisa Roberts (This email address is being protected from spambots. You need JavaScript enabled to view it.)