your local team

Meet the people behind the scenes that make things happen in the UK.

“Darren

Darren Ratcliffe

UK Managing Director

Darren has worked in the field of RFID and library technology for near to 20 years and has a wealth of experience in business development & consulting, sales & marketing and strategic planning. Since joining the Company over 12 years ago, Darren has spent his time developing strategic growth opportunities for the Company in his roles as Sales Manager, Director of Libraries and Sales and Marketing Director. Today, Darren’s role sees him leading the operations in the Company’s UK market. When he is not spending his time in the world of libraries and librarians, Darren enjoys spending time with his wife and two sons, who he loves to play football with and take to watch his favourite team, Aston Villa. Darren is a huge movie fanatic and a keen reader – his favourite genres being autobiographies and true crime novels.

 

 

“Paul

Paul Dalton

UK General Manager

Paul has worked in the library sector for over 12 years, joining bibliotheca in the summer of 2007 to oversee all sales activities in the UK, France and Benelux. During his time with the company Paul has introduced a number of key functions and philosophies designed to provide bibliotheca customers with a consistent, high-quality pre-sales and post-sales experience. Passionate about the library sector, Paul works closely with many LMS providers and library standards agencies, most recently as a member of the BIC RFID & Privacy Task and Finish Committee, to ensure that bibliotheca continues to strengthen relationships and actively contribute to the future direction of RFID solutions across the industry. When away from work, you will often find Paul on the golf course or socialising with friends and family - the 19th hole allowing him to combine the two nicely! To relax, Paul enjoys taking time out with a good crime fiction novel.

 

 

“Paul

Chris Millican

UK Commercial Manager

A marketing graduate whose career has involved a variety of sales, strategic marketing and management roles, Chris has been working with libraries for almost a decade. Previously Business Manager of 3M UK’s Library Systems Division he joined bibliotheca in late 2015 when the two organisations merged. Now, as Commercial Manager for bibliotheca’s UK business, he leads the company’s sales, marketing, bids and contracts teams. When he is not spending his time in the world of libraries, Chris has a young daughter who occupies much of his free time and is a keen viewer of, and participant in a number of sports, although in recent years the rugby pitch has been somewhat replaced by the more sedate environment of the golf course. A fan of non-fiction, Chris tends to head to the autobiography shelves.

 

 

“Mike

Mike Emery

Project Delivery Manager

Mike joined bibliotheca in 2006, starting out as Project Manager and then progressing to Project Delivery Manager. Mike manages the project delivery team responsible for the day-to-day management of UK based projects. Prior to working for bibliotheca, Mike gained his project management experience working for a large IT services company while studying IT at university. A keen musician, Mike plays percussion (drums) in brass bands and orchestras in his local area. He is also an avid football fan and enjoys watching football, along with running and cycling, in his spare time. Mike’s favourite genre of book is crime thrillers, with Lee Child and Harlan Coben amongst his favourite authors.

 

 

“Mike

David Ward

Customer Care Manager

David has worked for over 25 years in the service and support industry and as a result he has a wealth of experience. David started his career as an engineer and has worked in various market sectors in the service industry. Progressing through the ranks, he first held technical roles before he moved into his first management role. Since joining bibliotheca over 11 years ago, David has spent his time building and developing the service offering as well as adapting and growing the service to the needs of our customers. His day to day activities see him working with the helpdesk, field engineering, workshop and logistics teams in customer care to deliver the service. He can often be seen by our customers as he spends a proportion of his time out on customer sites with team members. This allows him to understand how the service is working for our customers and get valuable feedback. When out of work David enjoys cycling the roads and off roads around his local area of the Peak District National Park as well as other outdoor pursuits such as climbing, walking and camping with his family and friends. His favourite book is Touching the Void and he generally enjoys reading non-fiction adventure books or autobiographies.

 

 

“Mike

Jeanette Jefferson Brown

Customer Experience Manager

With over 20 years of high quality customer service experience, Jeanette joined bibliotheca in January 2015 as their Customer Experience Manager, her previous Customer Service experience being within a FTSE 100 company. Jeanette is passionate about delivering the highest standard of customer service throughout the whole of the customer journey and has overall responsibility for the Customer Service Support Team who are the first contact point for any after install service requirements. Jeanette’s role within bibliotheca includes first point of contact for escalated issues. She is the link between all customer touch points within the business, where necessary recommending process improvements in order to enhance the customer experience. Jeanette can be found most weekends supporting her goalkeeper son playing for his local football team, shopping with her daughter and watching her favourite football team Manchester United with all the family. Jeanette’s favourite genre of book is non-fiction crime and autobiography.