bibliotheca is pleased to announce it is working with the Ottawa Public Library (OPL) to help bring RFID technology – including provision of all tags and conversion services in the year ahead, and much of the equipment for the first branch to switch to RFID – to North America’s largest bilingual (French and English) library system. OPL serves almost one million residents and provides access to a collection of more than 2.3 million items across 33 branches and two bookmobiles. The Library is committed to providing excellent service to its diverse customer base and welcomes technological advances such as RFID that enable employees to spend more time assisting customers.
“This is just the latest example of how the Ottawa Public Library is working smart – we’re taking advantage of a well-tested technology to speed up check-in and check-out and improving service by releasing employees to engage with customers,” noted OPL Board Chair Jan Harder.
From May 2012, the Library will begin tagging (converting) its collection of 2.3 million items from barcode to RFID. OPL’s Hazeldean branch will be first to receive a full RFID system in June, and will install five of bibliotheca’s smartstation™ 200 staff terminals and three of our flagship smartserve™ 400 self-service kiosks. Library staff will then be able to analyze the system and determine the roll-out plan for the remaining 32 branches.
For OPL Chief Executive Danielle McDonald, the investment in RFID will help improve public service. “This technology will allow Library employees more time to provide value-added service to customers, since they will be less involved in such manual activities as handling materials. The timing is terrific, as well, since our records indicate demand for Library materials increased in 2011.”
The diversity of bibliotheca as a global library solution provider allows us to understand the intricacies of dealing with language and cultural challenges, knowledge which we pass on to our customers.
bibliotheca is delighted to be working in partnership with OPL, and is looking forward to the project commencing this month. Darin Currie, General Manager for bibliotheca in Canada, added, “We are passionate about libraries and the people who use them and work within them. We can’t wait to begin showing our self-service equipment to the Library’s employees this next month and exploring how they want to customise the experience for their users.”
bibliotheca is dedicated to the development of solutions that help libraries connect with users in unique ways and provide engaging experiences, allowing them to continually evolve their library services for the changing needs of their communities. Their products are designed to provide a welcoming, intuitive and seamless environment for those that use the library – wherever they choose to use it - be that at home, on the move or within the library itself.
With over 30,000 libraries as part of their family, they have installed and continue to support more than 10,000 self-service units, 6,000 security systems and over 650 Automated Materials Handling (sorter) systems. In addition, the cloudLibrary™ digital platform powers eBook and eAudiobook lending at a further 3,000 libraries.
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Ottawa Public Library opts for RFID