local US customer stories

Our customers have great stories to tell. Be sure to check them out!

Topeka & Shawnee County Public Library

Increasing patron satisfaction by creatively implementing new technology and systems

We had the pleasure of speaking with Paul Brennan, the Circulations Director of Topeka & Shawnee County Public Library in Topeka, Kansas. Paul gave us a valuable insight into the variety ways in which a modern library can interact and engage with its community. As well as unique marketing campaigns, Paul explains how addressing fundamental steps in the patron experience can make a significant influence on the desirability of the library service. "We promised no lines. There were no lines. We promised an easy system. We gave them an easy system."

Watch video: Topeka & Shawnee County Public Library's story

Mid-Continent Public Library

Successfully implementing a large-scale RFID product (with community support!)

We had the pleasure of speaking with Steve Potter, the Library Director and C.E.O. of Mid-Continent Public Library in Kansas City, Missouri. Steve has been an influential customer for bibliotheca, keeping us focused on the functional needs and benefits our products can solve for the library industry. We learned a great deal from speaking with him and wanted to share his full interview, in hopes that it will pass on knowledge and help any libraries who are looking to implement a large scale RFID project.

Watch video: Mid-Continent Public Library's story

Fayetteville Public Library

How libraries can best work with and serve their community

We had the pleasure of speaking with David Johnson, Executive Director, and Lynn Yandell, IT Director of the Fayetteville Public Library in Fayetteville, Arkansas. David is an extraordinary community leader with great insight into how you work with people and government in your area to ensure that your library is a hub in your community. Lynn is a forward-thinking technology director with an easy approach to keeping things running smoothly. We learned a great deal from speaking with David and Lynn and share this interview in hopes that you will gain ideas to take back to your library.

Watch video: Fayetteville Public Library's story

Tulsa City-County Library

Using technology to best support your library's customer service model

We had the pleasure of speaking with Gary Shaffer, C.E.O. of Tulsa City-County Library in Tulsa, Oklahoma. Gary is a dynamic leader in the library industry, and has an immense amount of knowledge on effective customer service models and best library practices. We learned a great deal from speaking with him and wanted to share his full interview, in hopes that it will be informative and help with key conversations in your library around the best way to serve your patrons.

Watch video: Tulsa City-County Library's story

Topeka & Shawnee County Public Library, Kansas, USA

Conveniently delivering holds to the community with smartlocker™

At the Topeka & Shawnee County Public Library, we take our mission very seriously. “Your place, stories you want. Information you need. Connections you seek.”These core elements are taken to heart as we strive to reach all of our 180,000 residents. Although we have a circulation of 2.5 million items a year, we are always trying to do more and be better. We knew we could do more by bringing our library services to our patrons and exploring ways to expand our reach and accessibility in the community. With only one main location and three bookmobiles, this is a real challenge for us.

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Mid-Continent Public Library, Missouri, USA

Getting items to the shelf quicker with automated materials handling

Access is more than just a word to the staff of Mid-Continent Public Library. Engrained in our motto, “Access Your World”, we provide access to innovation, information, ideas, and inspiration to our communities. We serve a community of 750,000 people, covering three different counties. Within these communities, we circulate 9 million items a year from 31 different locations. As a recent 2014 Institute of Museum and Library Service National Medal Winner, MCPL is able to provide award-winning service by focusing on literacy initiatives, making substantial collection and digital resource investments, and working with local and national partners to actively engage our community members.

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Carroll County Public Library, Maryland, USA

Securing AV materials with the smartdispenser™ 200 system

Our motto is “A Great Place to Learn!” here at the Carroll County Public Library, and learn we did. Carroll County Public Library (CCPL) works diligently to provide the very best service to our community of 170,000 residents. With an annual circulation of 4.2 million items, we quickly learned that we were experiencing a loss when it came to our media and audio collection. Around the six library locations we have at CCPL, we needed to find a way to secure our audio and media items, without adding to our patrons’ wait time.

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Beaufort County Library, South Carolina, USA

Automated Materials Handling cost savings solutions using the latest technology

The public library system of Beaufort County is located in the picturesque coastline of the South Carolina low country. Our system consists of four regional branches and one small branch that serve a community of more than 162,000 residents plus thousands of tourists that visit the county each year. In total, our system has a collection size of more than 260,000 items and an annual circulation figure that surpasses 770,000.

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Pueblo City-County Library District, Colorado, USA

Pueblo City-County Library District provides exceptional public service & increases self-service rates with RFID technology

Pueblo City-County Library District (PCCLD) is the public library system of Pueblo County in Colorado, USA. Responsible for providing library services to a population of over 160,000 residents, the system currently operates across five library branches and is set to extend its services to further neighborhoods in the County in 2014 with the opening of three additional branches.

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Topeka & Shawnee County Public Library, Kansas, USA

Topeka & Shawnee County Public Library bring the smartlocker™ solution to life

Topeka & Shawnee County Public Library is situated in Topeka, the capital city of the State of Kansas and the county seat of Shawnee County. The library serves around 180,000 people within the community and circulates in the region of 2.5 million items a year.

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Mid-Continent Public Library, Missouri, USA

Working with Mid-Continent Public Library to develop the smartlocker™ concept

Mid-Continent Public Library (MCPL) is one of the largest public library systems in the state of Missouri and the 19th largest library in the USA. The system operates across 35 library branches (including 4 co-located service outlets), circulates in the region of 9 million library items each year and serves over 750,000 people in the counties of Jackson, Clay, and Platte.

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Jefferson Parish Library, Louisiana, USA

Jefferson Parish Library expands self-service offering with smartdispenser™ 200

Jefferson Parish Library (JPL) is the library system of Jefferson Parish, Louisiana. The system is made up of 16 branches that operate across the East and West Banks and in total host around 1.3 million library visits each year.

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Plano Public Library System, Texas, USA

Maribelle M. Davis Library embraces HandyHolds™ Printing System

The Plano Public Library System (PPLS) offers a wide variety of public library services throughout the city of Plano, Texas. The System is dedicated to educating the people and communities of Plano through the wide range of facilities and programs offered at the five libraries that span the city.

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Multnomah County Library, Oregon, USA

Using RFID to Drive Efficiency and Customer Satisfaction

About five years ago, MCL found that our staff could not keep up with circulation demands, causing delays in reshelving items and filling holds. A move to control loss of inventory − relocating DVDs and media holds behind service counters − exacerbated these problems and led to increases in repetitive stress injuries among staff and a decrease in patron privacy.

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Sunnyvale Public Library, California, USA

Empowering Library Materials Management

With a population of 140,000 people, Sunnyvale has one very well-loved, very well-used library: 2.5 million items circulate a year. Daily, on average 2,000 people walk through the doors and they simply could not keep up with demand.

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