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Topeka & Shawnee County Public Library Interview

We had the pleasure of speaking with Paul Brennan, the Circulations Director of Topeka & Shawnee County Public Library in Topeka, Kansas.

Paul gave us a valuable insight into the variety ways in which a modern library can interact and engage with its community. As well as unique marketing campaigns, Paul explains how addressing fundamental steps in the patron experience can make a significant influence on the desirability of the library service. "We promised no lines. There were no lines. We promised and easy system. We gave them an easy system."

Collection size:

423,828 items

Circulation:

2.3 million items

Population served:

179,000

ILS:

Polaris

Equipment installed:
  • smartlocker at local HyVee grocery store
  • smartserve™ 400 kiosks with credit card & coin/bill payment
  • smartgate™ 400 security gate
  • smartadmin™ central management software
Key tips from Paul:
  • Getting 98-99% self-service usage from kiosks
  • Closed library for 5 days to tag entire collection
  • Worked on positive PR campaign for public to know why they were closed and what was happening
  • Decreased 15 minute wait time for checkout to no wait

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