2020 bibliotheca Customer Forum
**Update**
We are sorry to say the Customer Forum is being cancelled due to COVID-19. We are working to adapt all presentations and content into an upcoming webinar series. To learn about upcoming webinar dates and times, please register your interest here and we will keep you updated.
We’ve got a stellar library leadership line-up that you won't want to miss!
Join us the day before IUG 2020 Pre-Conference sessions and prepare to walk away with creative ideas, new information and the best kind of connections! Forward-thinking libraries across the US and Canada will share their vision, successes, lessons learned and true challenges over this all-day, leadership focused event.
2020 Library Speakers
2020 Customer Forum Agenda
Morning sessions
Registration, coffee and pastries
Welcome from bibliotheca
Meghan Davis, VP of Global Marketing
Driving patron awareness and engagement
Jacquie Kramer and Tom Mercer, SVP Digital Products
Continually enhancing the library experience
David Johnson
Short Break
How to make library hours work for more people
Jake Grussing
Evolving your service model with RFID
Juli Moore
Afternoon sessions
Lunch
Simplifying self-service with Next Generation solutions
Donnell Perkins
Extending our library presence and promoting interesting items
Tara Wong
How to maximize staff time and navigate a new return + sorting system
Mary Healy
Wrap-up
Meghan Davis
Library Tour
Jacquie Kramer + Mary Healy
About Anoka County Library
Established in 1957 as the Southeast Anoka County Library and funded by a Centennial School District levy, the Centennial Library merged with the Anoka County Library in 1959. It is now nestled in the community of Circle Pines. In June of 2019, the library reopened after a 10-month renovation project that greatly expanded the size of the library and added exciting new spaces for creativity and collaboration. With large windows overlooking the flower garden, Centennial is adjacent to bike and walking trails, a park, playground, and a community garden.
Accommodation + Travel
Fairfield Inn & Suites by Marriott Blaine
Hampton Inn & Suites Lino Lakes
