Helping libraries with dedicated service and support
Global COVID-19 update from bibliotheca
As libraries around the world are impacted by the COVID-19 virus, we want to make sure you
have quick access
to communications and advice we’re sharing with customers. Please find these references readily available:
Request libraryConnect access
libraryConnect is free for all bibliotheca library customers. Each customer should identify their Super Administrator to maintain all user accounts for your library
bibliotheca will set up one main Super Administrator for your library. This person is typically someone in your IT department or your ILS administrator. The Super Administrator is responsible for creating other user accounts for the Library and perform administration functions.
Service + support
libraryConnect is a free resource offered to all bibliotheca customers
libraryConnect selfHelp
Download more information
Help at your fingertips
libraryConnect helpDesk portal
Download more information
libraryConnect
Get the most out of your library solutions.
The best place to access helpful information about your library solutions
teamViewer
Quick one-time access to support remote library sessions
Please download and install teamViewer, if requested by our helpDesk staff.
Kaseya
Our management system to best support libraries remotely
Download the latest module to receive the best remote support from our team
With our industry-leading service plans, you get expert repairs and maintenance along with personalized support to minimize any inconvenience for your library users.
our friendly & knowledgable staff are only a call away
reduce the downtime of your library equipment
minimize inconveniences for users and staff
