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Bibliotheca Policies
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Privacy Policy for Bibliotheca Limited

Bibliotheca Group GmbH (“Bibliotheca”, “we”, “us” or “our”) is committed to protecting the privacy of our clients and users of our Products and Services. Bibliotheca GMBH and our subsidiaries are a global organisation sharing data we manage across businesses (legal entities), business processes, and information systems around the world. Therefore, for this Policy, we use the term “personal data” broadly to cover the many privacy and data protection laws applicable to us; “personal data” means information related to an identified natural person or that could reasonably be used (by itself or in combination with other data reasonably available) to identify a natural person.

Through this Privacy Policy we aim to inform you about the types of personal data we collect from users, the purposes for which we use the data, and the ways in which the data is handled. We also aim to satisfy the obligation of transparency under the EU General Data Protection Regulation 2016/679 (“GDPR“) and national laws implementing GDPR.

Bibliotheca places a great importance on the security of all personally identifiable information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

We will ensure that the information you submit to us, or which we collect, via various channels (including our website, through written correspondence (including e-mail), or through any of our offices or websites globally) is only used for the purposes set out in this policy.

For the purpose of this Privacy Policy the controller of personal data is Bibliotheca and our contact details are set out in the Contact section at the end of this Privacy Policy. References in this Privacy Policy to our Group of companies is to the parent company of Bibliotheca, Bibliotheca Group GmbH and to other trading subsidiaries of the Bibliotheca Group.

1. Online Privacy Practices

This website (www.bibliotheca.com), (“the Site”) is operated by Bibliotheca Group GmbH, a company registered in Switzerland, company registration number CH-170.4.011.563-8, whose registered office is located at Bibliotheca Switzerland AG, Erlenstrasse 4a, 6343, Rotkreuz, Switzerland (“the Company”).

We are keen to strike a fair balance between your personal privacy and ensuring that you obtain full value from the products and services (“the Services”) that we may provide to you.

The Company has nominated the Information Commissioner (ICO) as their Lead Supervisory Authority with registration number ZA317140.

2. The Information we collect

Registration
In some areas of our website (“the Site”), we ask you to register and thereby provide personal information. When you do so, we ask you to give us your name, email address, company or affiliation, job title and other personal information for the purpose of supplying the Services to you.

User Statistics
We collect statistical information about browsing actions and patterns in order to improve the Site’s user experience. This includes aggregated statistical information.

We also collect statistical information about browsing actions and patterns which can be associated with specific users, including the pages on the website that you visit and the functionality of the services, of which you may use.

We don’t collect information on the content of any documents that you create or generate through the Site. Further information can be found in our Cookie Policy.

3. How we use your Personal Information

The information you provide will be kept confidential. We will hold, use and disclose your personal information for our legitimate business purposes including:

i. to identify you and authenticate your use when you visit the Site;

ii. to provide our Services to you as a user of the Site, including enhancing your user experience;

iv. to notify you about changes to our service and/or the Site;

v. to advise you of news and industry updates, events, promotions and competitions;

vi. to fulfil contractual obligations with our clients;

vii. to provide further services to you by sharing your personal information with other companies within our Group of companies

viii. to release personal information to regulatory or law enforcement agencies, if we are required or permitted to do so.

On each occasion that we send you a newsletter or marketing information, you will be given the choice to opt-out.

4. The Legal Basis for Processing your Personal Information

Under GDPR, the main grounds that we rely upon in order to process personal information of our users are the following:

(a) Necessary for entering into, or performing, a contract – in order to perform obligations that we undertake in providing a service to you, or in order to take steps at your request to enter into a contract with us, it will be necessary for us to process your personal data;

(b) Necessary for compliance with a legal obligation – we are subject to certain legal requirements which may require us to process your personal data. We may also be obliged by law to disclose your personal data to a regulatory body or law enforcement agency;

(c) Necessary for the purposes of legitimate interests – either we, or a third party, will need to process your personal data for the purposes of our (or a third party’s) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your personal data protected. Our legitimate interests include responding to requests and enquiries from you or a third party, optimising our website and customer experience, informing you about our products and services and ensuring that our operations are conducted in an appropriate and efficient manner;

(d) Consent – in some circumstances, we may ask for your consent to process your personal data in a particular way.

5. How we share your Personal Information

In certain circumstances we will share your personal information with other parties. Details of third parties can be made available upon request.

Transfer of Information outside the EEA

Our operations are supported by a network of computers, cloud-based servers, and other infrastructure and information technology, including, but not limited to, third-party service providers.

The parties mentioned above may be established in jurisdictions other than your own and outside the EEA and Switzerland. These countries do not always afford an equivalent level of privacy protection. We have taken specific steps, in accordance with EEA data protection law, to protect your Personal Data. Other transfers may be based on contractual protections.

Under the General Data Protection Regulation, we are required to tell you if we transfer or intend to transfer information which we hold on you to countries outside the European Economic Area (“EEA”). We currently transfer such information outside the EEA in the following circumstances:

a. where you have registered or subscribed to the Services, to members of our Group of companies operating in countries outside the EEA to enable them to inform you of changes or enhancements to the Site or the products or services which we offer;

b. our marketing department are head quartered in the USA and will have access to information listed in section 2;

c. to servers which are currently located in the USA, but which may in the future be located in another country outside the EEA.

A full list of the companies in our Group outside of the EEA and their locations can be found on our website.

We apply equal rigour to the security of data held and processed by us, or on our behalf, outside of the EEA. We have taken steps to ensure that our subsidiaries and affiliates and those who process data on our behalf enter into the standard contractual clauses approved by the European Commission, to safeguard the personal information which is transferred to and from the European Economic Area and beyond.

As our website is hosted in the USA, transfer of all our data outside the EEA is necessary to enable us to operate the Site. To the extent that any personal information is provided to third parties outside the EEA, or who will access the information from outside the EEA, we take steps to ensure that approved safeguards are in place, such as the approved standard contractual clauses or the EU/US and CH/US Privacy Shield.

Bibliotheca LLC complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Bibliotheca LLC has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

In cases of onward transfer to third parties of Personal Data received pursuant to the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield, Bibliotheca is potentially liable.

In compliance with the Privacy Shield Principles, Bibliotheca commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Bibliotheca at: compliance@bibliotheca.com.

In accordance with Privacy Shield, Bibliotheca is subject to the investigatory and enforcement powers of the FTC. It is possible in certain conditions for the individual to invoke binding arbitration.

Trusted Third Parties

We will only share your personal information with trusted third parties, where we have retained them to provide services that you have requested such as onsite engineering, or, for our legitimate business purposes, such as IT or professional support services. Bibliotheca as the data controller accepts liability for the transfer of data to third parties.

Regulatory and Law Enforcement Agencies

As noted above, if we receive a request from a regulatory body or law enforcement agency, and if permitted under GDPR and other laws, we may disclose certain personal information to such bodies or agencies.

New business owners

If we, or our business merges with, or is acquired by, another business or company, we will share your personal information with the new owners of the business, or company and their advisors. If this happens, we will notify you of such event.

How long we will hold your information

We will retain your personal information for the time necessary to provide the Services we perform for you, or stated by the purposes outlined in this Privacy Policy.

In particular, we will store certain categories of your personal information for the following periods of time:BB

Category of Personal Data Storage
Time period
Analytics data
5 years
Customer Contact Information
For the duration of the commercial relationship and for 6 years beyond this
Prospect Contact Information
6 years

6. Use of cookies and tracking technology

We use cookies (defined below), for collecting user information from the Site. Cookies are messages given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit, by customising web pages for them, for example, by welcoming them by name next time they visit the same site.

We use cookies and tracking to understand how users use and behave on the Site. If you have provided personal information to us to access the subscriber Site, or via a website form, then your usage can be traced to you personally. We use the data we collect to monitor the effectiveness and performance of the Site, and to improve the Services we provide, and to provide relevant content.

We only track users’ behaviour on our Site and we do not have access to your behaviour on other websites, other than in relation to how you were referred to the Site (e.g. through another site or a search term). More information regarding our use of cookies, can be found in our Cookie Policy.

7. Security

We respect your information and have put in place measures to ensure the security of the information we collect and store about you. We are committed to protecting your personal data from unauthorised disclosure and/or access including through the use of network and database security measures (though these cannot always guarantee the security of any data which is collected and stored).

8. Your rights on the information we hold about you

You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them, are set out below. We will require evidence of your identity before we are able to act on your request.

Right of Access

You have the right at any time to ask us for a copy of the personal information about you that we hold. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.

Right of Correction or Completion

If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed.

Right of Erasure

In certain circumstances, you have the right to request that personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed, or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.

Right to object to or restrict processing

In certain circumstances, you have the right to object to our processing of your personal information, by contacting us. For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing, which override your rights and interests. You also have the right to object to use of your personal information for direct marketing purposes.

You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information, and during the period where we are verifying its accuracy.

Right of Data Portability

In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.

You can ask us to transmit that information to you, or directly to a third party organisation.

The above right exists only in respect of personal information that:

  • you have provided to us previously; and
  • is processed by us using automated means.

While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third party organisation’s systems. We are also unable to comply with requests that relate to personal information of others without their consent.

You can exercise any of the above rights by contacting us, using any of the methods in section 13.

Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request, for the exercise of your rights.

9. Consent

To the extent that we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. You can do this by using the details in the Contact section below.

10. Complaints

In compliance with the Privacy Shield Principles, Bibliotheca commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Bibliotheca at:
Email Address: compliance@bibliotheca.com

You have the right to lodge a complaint with a Supervisory Authority in your country or Member State. These can be found here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

Bibliotheca has further committed to refer unresolved Privacy Shield complaints to American Arbitration Association, an alternative dispute resolution provider located at 150 East 42nd St., 17th Floor, New York, NY 10017, United States.

If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://go.adr.org/privacyshield.html for more information or to file a complaint. The services of American Arbitration Association are at no cost to you.

11. Internet based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data, necessarily involves the transmission of data on an international basis. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site via third party networks; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

12. Changes to our Privacy Policy

This privacy policy can be changed by Bibliotheca at any time. If we change our privacy policy in the future, we will advise you of material changes or updates to our privacy policy by email.

13. Contact us for Further Information on Data Protection and Personal Privacy

If you have any enquiries, or if you would like to contact us about our processing of your personal information, including to exercise your rights as outlined above, please contact us centrally by any of the methods below. When you contact us, we will ask you to verify your identity.

Contact name: Data Protection Team
Telephone:+44 (0)161 498 1140
Email: compliance@bibliotheca.com
Post: Landmark House,
Station Road,
Cheadle Hulme,
Stockport, SK8 7BS

We have appointed IT Governance Europe Limited to act as our EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation
(EU GDPR), or have any queries in relation to your rights or general privacy matters, please email our Representative at eurep@itgovernance.eu 

Please ensure to include our company name in any correspondence you send to our Representative.

connected_tv-24px

Privacy Policy for bibliotheca Webinar

Definitions

Bibliotheca Group GmbH (“Bibliotheca”, “we”, “us” or “our”) is committed to protecting the privacy of our clients and users of our Products and Services. Bibliotheca GMBH and our subsidiaries are a global organisation sharing data we manage across businesses (legal entities), business processes, and information systems around the world. Therefore, for this Policy, we use the term “personal data” broadly to cover the many privacy and data protection laws applicable to us; “personal data” means information related to an identified natural person or that could reasonably be used (by itself or in combination with other data reasonably available) to identify a natural person.

Through this Privacy Policy we aim to inform you about the types of personal data we collect from users, the purposes for which we use the data, and the ways in which the data is handled.

Under the definitions in the General Data Protection Regulation ((EU) 2016/679) (“GDPR”), Bibliotheca is the Data Controller for information we process from you to engage with you as a trusted customer or stakeholder. Should you decide to engage in one of our webinars, you will need to sign up to the Zoom service, and for your use of their service, Zoom will be the data controller. You can find the Zoom privacy information here: https://zoom.us/privacy

Information we may collect from you

We may collect and process the following data about you:

  1. Information that you provide by filling in forms or providing information online to register an interest or to request further information;
  2. If you contact us by telephone, email, web form or letter, information that forms a record of that correspondence and your contact details;
  3. When registering interest in a webinar we ask you to register and thereby provide personal information. When you do so, we ask you to give us your name, email address, company or affiliation, job title and other personal information for the purpose of supplying the Services to you.
  4. Information you provide by responding to feedback requests, questionnaires, surveys and competitions and input contributed during events such as using a chat function and attending events.
  5. If you visit one of our dedicated consumer websites such as https://www.yourcloudlibrary.com/ or https://www.bibliotheca.com/ websites, further information may be collected – please refer to the Privacy Policy available on each website.

We treat all such data as Personal Data for the purposes of GDPR and other applicable Data Privacy Laws.
If you decide to participate in one of our webinars, we may record the webinar and any contribution you make to it. For this recorded information, we remain the data controller and by making a contribution in a webinar you are giving us your consent to record that contribution and to use it for any purpose in relation to the subject of the webinar. We store this data on our webinar platform for 240 days. We may download the webinar and store it on our internal servers, which we will store in line with the Bibliotheca retention policy

Where We Store Your Personal Data

The data we collect is stored on information technology systems owned and run by or on behalf of Bibliotheca or on systems run by those businesses processing it on our behalf. Information you provide to us is stored on secure servers. Unfortunately, the transmission of information via the internet is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the Internet to our site; any transmission is at your own risk. Once we have received your information, we will use all necessary procedures and security measures to try to prevent unauthorised access, loss, disclosure or amendment.

If you decide to participate in one of our webinars, you will need to sign up to the Zoom service, and to their terms and conditions. You should be aware that Zoom process your information in the US, details can be found within the Zoom Privacy Notice

How Your Personal Data Will Be Processed

We use information about you in the following ways:

  1. To provide you with information on proposed developments, ideas and events in which you have expressed an interest;
  2. To notify you about news and progress of the developments, ideas and events in which you have expressed an interest;
  3. To gather and analyse your views and feedback through surveys, focus groups, events and webinars;
  4. To ensure that your use of our services is safe and secure.
  5. To notify you about changes to our Services
  6. To fulfil contractual obligations with our clients
  7. To provide you with newsletters, special offers, information of relevant content or other services we offer to help you make the most of our services and for related marketing purposes
 

On each occasion that we send you a newsletter or marketing information, you will be given the choice to opt-out.

We may provide your personal data to third parties where:

  1. It is necessary for them to provide you with services on our behalf, including Zoom as our webinar platform provider;
  2. To provide further services to you by sharing your information with other companies within our Group of companies
  3. We sell or buy any business or assets, in which case we may disclose your personal data to the prospective buyer or seller of such business or assets insofar as they relate to them;
  4. We are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce agreements or contracts or to protect our rights, our property, or the safety of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.
  5. We will not share your personal data with any other third party or for the purposes of direct marketing.
  6. We will not sell, rent, lease or give away your data to any third party unless we have a legal basis or legitimate interest.
 

The Legal Basis for Processing your Personal Information

The main grounds that we rely upon in order to process personal information of our users are the following:

(a) Necessary for entering into, or performing, a contract
(b) Necessary for compliance with a legal obligation
(c) Necessary for the purposes of legitimate interests
(d) Consent

How long will we hold your information:

Category of Personal Data Storage
Time period
Webinar Recordings
240 days on Zoom platform and archived on a private Vimeo account.
Chat Log
240 days on Zoom platform and archived on a private Vimeo account
Customer Contact Information
For the duration of the commercial relationship and for 6 years beyond this
Prospect Contact Information
6 years

Transfer of Information outside the EEA

We protect our transfers from the European Economic Area with approved legal safeguards that may include: (1) the existence of a European Commission adequacy decision (covering, for example, transfers to Canada, New Zealand, and Switzerland; (2) Bibliotheca’s Intra-Group Agreement incorporating Standard Contractual Clauses approved by the European Commission; or (3) Standard Contractual Clauses and other contract terms executed between Bibliotheca and a third-party data processor;

Security

We respect your information and have put in place measures to ensure the security of the information we collect and store about you. We are committed to protecting your personal data from unauthorised disclosure and/or access including through the use of network and database security measures (though these cannot always guarantee the security of any data which is collected and stored).

Your Rights

  1. You have the right of access to your information. This includes a description of the data being processed, the purposes of processing and any recipients to whom the data is disclosed. Where we have good reason, and if the GDPR or any relevant Data Privacy Regulation permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.
  2. You have the right to ask us not to process your personal data for direct marketing purposes. You can withdraw your consent to receive stakeholder marketing material at any time by contacting us on the address above or by ‘unsubscribing’ on any emails you receive from us.
  3. You have the right to rectify your personal data at any time.
  4. You have the right to have your personal data erased under certain conditions.
  5. You have a right to restrict or object to some forms of data processing.
  6. You have the right to prevent any unwarranted processing likely to cause damage or distress.
  7. In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.

If you feel that a situation has arisen or may arise and you wish to learn more about these rights or to exercise those rights, please contact us at compliance@bibliotheca.com. Please note that this will not include processing where it is necessary to fulfil a contract or where a legal obligation for us to process the information exists.

You can exercise any of the above rights by making a Subject Access Request in writing to the Data Protection Officer at Bibliotheca, 3rd Floor, Landmark House, Station Road, Cheadle Hulme, England, SK8 7BS or compliance@bibliotheca.com stating the information you require. We do not charge a fee. We may contact you to verify your identity or to clarify the precise information you require before processing your request and will answer your request within one month.

Consent

To the extent that we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. You can do this by using the details in the Contact section below.

Contact us for Further Information on Data Protection and Personal Privacy

If you have any enquiries, or if you would like to contact us about our processing of your personal information, including to exercise your rights as outlined above, please contact us centrally by any of the methods below. When you contact us, we will ask you to verify your identity.

Contact name: Data Protection Team
Telephone:+44 (0)161 498 1140
Email: compliance@bibliotheca.com
Post: Landmark House,
Station Road,
Cheadle Hulme,
Stockport, SK8 7BS

Changes to our Privacy Policy

This privacy policy can be changed by Bibliotheca at any time. If we change our privacy policy in the future, we will advise you of material changes or updates to our privacy policy by email.

cookie | Privacy Policy

Cookie Policy

What is a Cookie?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site

Information about our use of Cookies

Our site uses cookies to distinguish you from other users of our Web site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

All sites which operate across certain parts of the European Union are required to obtain consent using or storing cookies (or similar technologies) on your computers or mobile device. This cookie policy provides you with clear and comprehensive information about the cookies we use and the purposes for using those cookies.

To review the privacy policies that apply to users of www.bibliotheca.com, please read bibliotheca’s privacy policy.

Key Concepts

  • First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by www.bibliotheca.com).
  • Third-party cookies: are cookies that are set by a domain other than that of the site being visited by the user. If a user visits a website and another entity sets a cookie through that site, this would be a third-party cookie.
  • Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
  • Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window, and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
 

What should you do if you don’t want cookies to be set?

How to delete and block our Cookies

You can delete or block cookies by activating the setting on your browser that allows you to refuse the setting of all, or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or part of our site. Unless you have adjusted your browser settings, so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

Can I withdraw my Consent?

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

For further information about deleting or blocking cookies, please visit: http://www.aboutcookies.org/

Third Party Cookies

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

The third-parties listed have their own cookie policies, please access their websites to find out how to delete or opt-out across websites where their services are used.

Find out how to manage or turn off cookies on popular browsers:
Internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your internet browser for more details.

Turn off cookies in Chrome
Manage cookies in Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Opera
Apple Safari

What Cookies do we use and why?

To find out about specific cookies we use on this site, please see below for details.

The cookies used on our site are categorised as follows:

  • Strictly necessary
  • Performance


Strictly necessary

‘Strictly necessary’ cookies let you move around the site and use essential features like identifying your language settings. Without these cookies, these services cannot be provided. Please note that these cookies do not gather any information about you that could be used for marketing or remembering where you’ve been on the internet.

We use these strictly necessary cookies to:
Identify you as being logged in to our site; and
Enable you to submit information via online forms such as registration and feedback forms.
Accepting these cookies is a condition of using the site, so if you prevent these cookies we can’t guarantee your use of our site, or how the security on our site will perform during your visit.

Performance

‘Performance’ cookies collect information about how you use our site e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and is only used to help us improve how our site works, understand what interests our users and measure how effective our content is.

We use Web Analytics performance cookies to provide anonymous statistics on how our site is used.

Some of our Performance cookies are managed for us by third parties. However, we don’t allow the third party to use the cookies for any purpose other than those listed above.

By using our site, you accept the use of ‘Performance’ cookies. Accepting these cookies is a condition of using the site, so if you prevent them we cannot guarantee how our site will perform for you.

We use different types of cookies across all our websites to enhance and improve your experience. The table below provides detailed information on the cookies we use across all our websites.

1st Party Cookies
Cookie Name
Type & Details
Expiry
_ga
Performance – Used to distinguish users anonymously
2 years
_gid
Performance – Used to distinguish users anonymously
1 day
_gat_UA-XXXXXXXX-1
Performance – These cookies track and collect anonymous information about how visitors use our website, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. The information is used to compile reports and to help improve the website experience for users.
1 minute
NID
Performance – Google Map cookie includes a mixture of pieces of information to measure the number and behaviour of users.
6 months
_utma
Performance – Used to distinguish users and session. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
2 years from set/update
_utmt
Performance – Used to throttle request rate.
10 minutes
_utmb
Performance – Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
30 minutes from set/update
_utmc
Performance – Not used in ga.js. Set for interoperability with urchin.js.
session
_utmz
Performance – Stores the traffic source or campaign that explains how the user reached our site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
6 months from set/update
_utmv
Performance – Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.
2 years from set/update

For more information on Google Analytics, see Google Analytics Cookies

 

Hubspot

Cookie Name
Type and Details
Duration
__cfduid
Necessary – This cookie is used by HubSpot’s CDN service CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.

It is necessary for supporting Cloudflare’s security features.

The _cfduid cookie has been deprecated and will be removed on 10 May, 2021. Please see this blog post for more details.
30 days

Learn more about HubSpot Cookies

 
3rd Party Cookies
 

WPML

Cookie Name
Type and Details
Duration
icl_current_language
Persistent – Stores the current language
24 hours
wpml_browser_redirect_test
Persistent – Tests if cookies are enabled.
24 hours

For more information on WPML, see WPML Cookies

 

Vimeo

Cookie Name
Type and Details
Duration
Vuid
Persistent – Vimeo Analytics We embed Vimeo videos on our website. These cookies are used by Vimeo to collect analytics unique id tracking information.
+ 2 years

For more information on Vimeo, see Vimeo Cookies


Linkedin

Cookie Name
Type & Details
Expiry
JSESSIONID
Performance – Assigns a unique ID number for the duration of a user’s visit ID cookie
session
leo_auth_token
Targeting/Advertising
1 minute
bscookie
Performance – Secure browser
1 year
lidc
Performance – Used for routing
1 day
lang
Performance – Used to store language preferences
1 day
bcookie
Performance – Browser ID to identify your browser
1 year

For more information on LinkedIn, see LinkedIn Cookies


Facebook

Cookie Name
Type and Details
Duration
facebook
Third party cookies set by facebook
1 year

For more information on Facebook, see Facebook Cookies


YouTube

Cookie Name
Type & Details
Expiry
PREF
Performance – Allows their website to remember your preferences, language, region or font sizes
9 months
YSC
Performance – To track views of embedded videos
session
VISITOR_INFO1_LIVE
Performance – Keeps track of user preferences for videos embedded in sites; it can also determine whether the visitor is using the new or old version of the Youtube interface.
6 months

For more information on YouTube, see YouTube Cookies


Twitter

Cookie Name
Type & Details
Expiry
_twitter_sess
Performance – Lets website visitors use Twitter-related features from within the web page they are visiting
unknown
_lang
Performance – Lets website visitors use Twitter-related features from within the web page they are visiting
unknown