Table Of Contents
1 About cloudCheck mobile
cloudCheck mobile is an app that allows you to borrow library items straight from your phone, without going to the counter or using a kiosk.
cloudCheck mobile also allows you to renew borrowed items remotely, without visiting the library. The app keeps track of your borrowed items and stores receipts for each transaction.
cloudCheck mobile uses your phone camera to scan barcodes when necessary. It also uses your phone’s NFC capability to identify library items by reading their RFID tags.
The app is available for iOS version 15.6 or later, and Android version 13 or later. Support is not available for Huawei.
The first time you open the app, you will go through a login process. (See “Logging In”) After that, every time you will see the screen shown below. You will have the following options:
- To scan an item in order to borrow it, select Continue. (See “Borrowing Items” for details.)
- To see your account, check due dates on borrowed items, renew items and check on-hold items, select Account. (See “Account Management and Receipts” for details.)
You can easily move between the Borrow and Account sections of the app by selecting Borrow or Account at the bottom of the screen. The currently active section is highlighted in blue.
2 Logging In
The cloudCheck mobile app is available to download from Google Play Store and Apple App Store so anyone can download it, install it and run it in demo mode.
The steps below, explaining how to log in and associate the cloudCheck mobile app with your local library, assume that your library has been licensed to work with the app. If this is not the case, you will not see your library in the list of libraries to choose from.
Logging into cloudCheck mobile is a one-off process. Once you have downloaded and installed cloudCheck mobile, start the app and follow the steps below to connect to your library.
Having completed the process successfully, you will not be asked to log in again until you log out manually.
To log in, make sure you have your library card details at hand and do the following:
1. On the Welcome screen, select the desired language, then select Continue.
2. Tap to select the continent, then the country, and then the specific region within that country where your library is located.
3. Select your library from the list.
4. Enter your patron ID or scan your library card barcode, and then enter your PIN or password. When ready, select Log In.
Note: For single-sign on login, see “Appendix A: Hong Kong Metropolitan University” on page 19.
cloudCheck mobile is now ready for use.
3 Borrowing Items
To borrow an item:
1. Open cloudCheck mobile.
2. Select Continue to navigate to the Borrow page.
3. Move the back of your phone along the length of the item. The screen changes while your phone is scanning the item.
When the scan is complete, the item is shown on the page along with a message saying You have borrowed: 1 item.
4. Select NFC (or Barcode) again to scan more items. When you have scanned all items you are borrowing, select Done to finish the process.
5. When you select Done, you see a record of your transaction. You can get an email receipt, and specify an address different from the one in your library account. Choose from the following options:
- Finish to exit. A receipt will be sent to the email address stored in your library account.
- No Receipt to not receive an email. (You will still have a record of the transaction in the app.)
Note: Depending upon system configuration, the No Receipt option may not appear. - Change email to get a receipt at a different address from than the one in your account.
cloudCheck mobile stores information about each transaction. You can view the receipts in the app, whether you choose to receive email receipts or not. To learn more, see "Account Management and Receipts" on page 18.
6. If you have chosen to be sent an email receipt, the next screen will show a confirmation. Tap OK to exit.
An email receipt will contain the date and time of the transaction, the due dates and the titles of all borrowed items.
4 Renewing Items
To renew a borrowed item:
1. Open cloudCheck mobile and navigate to the Account page.
2. On the Account page, the See borrowed tab contains the list of everything you have borrowed. Select the Renew button against each item you want to renew.
When an item has been renewed, the Renew button disappears and is replaced by a Renewed label.
Notice that the number of days next to Return in changes for each renewed item.
If you instead wish to renew all items, select Renew all items. The following window will appear, where you will need to confirm that you wish to renew all items by selecting Renew all.
After confirming that you wish to renew all items, the following confirmation window appears. Select Close.
5 Account Management and Receipts
The Account section of the app is where you can:
- view your account balance – at the top of the page, below your name and above the tabs;
- see and renew borrowed items – open the See Borrowed tab (default);
- view any on-hold items you have waiting for you in the library – open the See on-holds tab.
5.1 Receipts
In addition to receipts emailed to you with each, you can also have summary receipts showing all borrowed items on your account.
cloudCheck mobile keeps a record of each item you have borrowed. You can view the record at any time in the app, or you can choose to receive it via email.
To generate a summary receipt and send it to your email address,
- Navigate to the Account section and select the Send Summary button at the bottom of the screen.
The Send Summary button appears on both pages, See Borrowed and See on-holds. This also applies to the items at the top of the screen: library name and logo, user name, account balance and the Log Out button.
6 Appendix A: Hong Kong Metropolitan University
The CloudCheck mobile application has been modified for Hong Kong Metropolitan University (HKMU). Additional security features have been added to accommodate specific requirements for use in the HKMU library.
During login, Single Sign-On is enabled, instead of a basic barcode and PIN. After a patron accesses Rest of World, they will select their country, then a state or region, then their library.
After selecting Country, State or Region, and Library, the patron is redirected to an external single sign-on (SSO) login page, where they enter their User ID and password.
After successfully logging in on the external SSO login page, the patron is directed back to the cloudCheck mobile application.
After successful validation, the patron is returned to the main page, then prompted to enter biometric data (thumbprint/faceID), or an alternative secondary authentication method.
Biometric verification is required each time the application resumes after a period of idleness.
Note: The information (i) page includes web links for Bibliotheca’s App privacy policy, and the HKMU library (or other library) privacy policy.
6.1 Logging out
To sign off, select Log Out in the upper right hand corner of the account screen
When Log Out is selected, the patron is redirected to the single sign on (SSO) logout screen.
After log out is complete, the patron is redirected to the application.
Note: If the application does not automatically close the SSO screen, manually closing the browser window returns the patron to the login screen.
It is not required to logout after using the application.
Patrons may remain logged in for as long as desired.
Biometric verification is required each time the application resumes after a period of idleness.
7 Contact Bibliotheca Support
Please be ready with your library’s customer number, case number, any applicable error messages or conditions, and the product version or serial number.
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