September 1, 2025

In Belgium, the Library That Hardly Ever Closes: open+ in Action at the B3 Resource Center

As libraries rethink their role in society, the B3 Resource Center in Belgium has emerged as an innovative model of a hybrid cultural space. Opened in 2023 after the relocation of the Chiroux Library, this next-generation venue blends technology, culture, creativity, and user services with an emphasis on openness and flexibility. At the heart of this transformation is Bibliotheca’s open+ solution, which extends access hours and allows patrons to use the library independently—even outside staffed times.

In this interview, Bénédicte Dochain, Director of the B3 Resource Center, discusses the origins of the project, its ambitions, the challenges faced, and the first feedback. Her perspective sheds light on how libraries are evolving into third places that are more open, more flexible, and firmly oriented toward the future.

B3 and open+: A New Chapter for Library Users in Belgium

How did the open+ project begin in Belgium?

The project is part of the larger relocation of the Chiroux Library to the new B3 Resource Center site in 2023. This move provided an opportunity to rethink access and use of the spaces, particularly with the integration of existing RFID solutions. The aim was to go beyond the traditional model: to offer a true “third place”—vibrant, digital, and accessible—where people can come not only to read but also to connect, experiment, or work.

What does the B3 Resource Center offer that’s different?

B3 is no longer just a library. It is a resource center enriched with a Fab Lab, a business incubator, video games, works of art, and much more. The guiding thread of the project is writing and digital culture, approached with a very open mindset.

Why did you choose Bibliotheca’s open+ solution?

We chose open+ because of its compatibility with our ILS, already proven in Brussels. Its flexible configuration makes it possible to adapt opening hours and occupancy levels to our needs. Most importantly, it’s a solution designed specifically for libraries, with a deep understanding of the sector’s unique requirements.

What were the main objectives?

The primary goal was to extend opening hours. Previously, the library opened at 10 a.m. and closed at 5 p.m. or 7 p.m., depending on the day. Thanks to open+, we can now offer extended access even without staff on site, with a security guard present. This makes better use of the building while ensuring that services are accessible to more people, allowing the greatest number of patrons to fully benefit from everything the library provides.

What challenges did you face?

One of the main challenges was securing buy-in from all stakeholders: technical services, security, and internal teams. There were concerns, particularly about potential damage or misuse. To address these, we implemented a user charter, legally validated, and ensured that a security guard remains on site during open+ hours.

How did the teams respond?

Part of the team was initially skeptical and also concerned about possible damage. But the idea of being able to finish their day earlier was well received. Closing at 6 p.m. instead of 7 p.m. gives them an extra hour, which has a real impact on personal life. Staff involvement therefore grew gradually, with ongoing support throughout the process.

And what about the patrons?

The reception has been very positive, especially among young adults and students. Since the launch, more than 4,000 people have registered specifically for open+, with a majority between the ages of 18 and 25. It is primarily a student audience, looking for a quiet place to work, and they are respectful of the space. A form of self-discipline has naturally taken hold.

Which spaces are open and accessible during open+ hours?

The business incubator and the Exploratory are closed during open+ hours, which was made possible thanks to the building’s configuration. The Resource Center itself is fully accessible, and the entire collection can be borrowed during these hours.

Were any adjustments necessary?

Yes, particularly in the management of restrooms and food waste. We had to restrict access to certain restroom areas to make supervision easier. We are also considering adding a cafeteria space to better manage food consumption.

What effects have you observed on the library itself?

The most tangible effect has been an increase in registrations. Many young people used to frequent the space without being registered. open+ has been an opportunity to fully integrate them into our user base. As for borrowing, activity during open+ hours remains limited, but people are discovering other services they didn’t know about before.

What advice would you give to a library looking to implement open+?

Anticipate technical needs from the very beginning of building design or renovation: wiring, partitioning, separate entrances, and more. And above all, involve all stakeholders early on—staff, legal teams, security, and technical services. Collective buy-in is essential to the success of the project.

In a few words, how would you describe the open+ experience?

For me, it’s all about openness: openness of hours, openness of mindset, openness to new uses. And above all, a collaborative approach where everyone had the chance to take part in transforming the library.

With open+, Liège reinvents the library as a third place that is open, connected, and future-focused.

The library in Belgium has become a place for connection, exchange, and innovation.

About Bibliotheca

For over 50 years, Bibliotheca has partnered with libraries to support their evolving needs. We provide integrated technology solutions that help libraries improve operations and enhance user experiences.

We work with 30,000 libraries worldwide, offering tools that streamline services for both patrons and staff. Our team includes experienced librarians who understand the operational challenges libraries face and the demands of modern library services.

For more information on this release, please contact
info@bibliotheca.com.