Engineering Innovation Since 1992
Behind every intuitive library experience is thoughtful engineering and decades of continuous innovation. quickConnect™, Bibliotheca’s self-service software, is a benchmark for usability, refined through years of user research and design improvements.
Since introducing its first self-service software in 1992, Bibliotheca has consistently enhanced its technology, driven by a deep understanding of library workflows and patron needs. Today, quickConnect™ is the most comprehensive self-service platform available, utilized by libraries worldwide.
Purpose-built for library environments, it streamlines essential operations such as borrowing and returning items, enabling staff to focus on meaningful interactions. Every feature, from customizable interfaces to versatile integrations, is designed to elevate the patron experience and optimize operations.
This article explores quickConnect’s™ extensive capabilities—including robust security, accessibility features, and ease of use—demonstrating how more than 30 years of development continue to shape the library experience.
The Technology Behind Library Self-Service
quickConnect™ anchors Bibliotheca’s self-service ecosystem, enabling seamless interactions between patrons and library resources. Designed for flexibility, the software integrates with selfCheck™ kiosks, cloudCheck™ tablet, smartShelf™ borrow, and remoteLocker™ to support efficient and accessible library offerings.
More than a self-checkout system, quickConnect™ streamlines library operations. It expands access to materials through remoteLocker™, enables instant returns and recirculation with smartShelf™ borrow, and personalizes the borrowing experience at selfCheck™ kiosks and cloudCheck™ tablet. Direct integration with library management systems enables real-time transaction updates, minimizing administrative tasks for staff and enhancing operational efficiency.
The platform will continue helping libraries adapt to evolving demands. Looking ahead, quickConnect™ will advance with deeper integrations, expanded third-party connectivity, and greater unification across Bibliotheca’s ecosystem. By streamlining workflows and improving the patron experience, it strengthens libraries as accessible hubs for learning and community engagement.
How quickConnect™ Enhances the Library Experience
- Simplified self-check workflows speed up library transactions.
- Promote events, services, and eContent directly on selfCheck™ screens.
- Customizable themes reinforce unique library branding.
- Accessibility-first design supports 74 languages.
- Text-to-speech, adjustable fonts, high-contrast themes.
- Expert book recommendations via NoveList partnership.
- Patron SMS notifications and digital receipts reduce waste.
- Integrated payments: Stripe, Apple Pay, Google Pay, PayPal, card and cash.
- Secure, flexible transactions via QR codes, mobile, and contactless options.
- Built-in security ensures GDPR and PCI DSS compliance.
FEATURES THAT MAKE A DIFFERENCE
quickConnect™ powers dynamic, interactive self-service experiences,
providing libraries with seamless functionality, greater efficiency, and an enhanced user experience.
LANGUAGES
INTEGRATIONS
FASTER SELF-SERVICE
Designed for Accessibility
Libraries serve diverse communities, and quickConnect™ promotes inclusivity with support for 74 languages, text-to-speech functionality, adjustable font sizes, and high-contrast themes. These features ensure a user-friendly experience for all patrons, including those with visual impairments and language barriers.
Library Branding, Reinforced
Libraries can customize the quickConnect™ interface to reflect their identity. Custom themes, logos, and messaging create a consistent and engaging brand experience, strengthening each library’s presence in the community.
ILS & Library System Integration
Bibliotheca brings decades of expertise in library system integration, ensuring reliable synchronization for libraries worldwide. With thousands of successful installations, quickConnect™ provides accurate, real-time updates across checkouts, returns, and patron accounts.
- Instantly updates item status for borrowing, returns, and holds.
- Automates fine and fee management for precise balance updates.
- Seamlessly integrates with leading global ILS providers.
Protecting Data
Security and privacy are critical. quickConnect™ is built with GDPR compliance, encrypted transactions, and secure login protocols to ensure patron information remains protected at every touchpoint.
- Single Sign-On (SSO) for staff authentication
- Session timeouts to safeguard patron data
- GDPR compliance for European data regulations
- PCI DSS compliance for payment security
- U.S. Department of Defense (DoD) approval
AVAILABLE INTEGRATIONS
quickConnect™ integrates effortlessly with a range of third-party solutions,
streamlining workflows, expanding access, and improving service efficiency.
Simplifying Payments and Donations
Libraries using quickConnect™ can streamline transactions and enhance patron services through integrations with leading payment and management solutions. The software supports multiple payment methods:
- Stripe QR codes and WebPosE device for card payments
- Credit and debit cards – Contactless, Chip & PIN
- Mobile payments – Apple Pay, Google Pay, PayPal
- Cash and coin – Available in supported selfCheck™ kiosks
quickConnect™ connects with Stripe, enabling patrons to securely pay fines, fees, and make donations via QR codes or payment terminals. This eliminates transactional barriers and enhances convenience.
For print and transaction management, the software works with industry solutions such as Pharos, PaperCut, and MonitorBM. These integrations empower libraries by facilitating secure payments at selfCheck™ kiosks, managing PC reservations, and handling print jobs.
💡 Tip: Some libraries use selfCheck™ screens to run fundraising campaigns, making it easier to engage the community and support special initiatives.
Enhancing Patron Engagement
Libraries using quickConnect™ have improved patron experiences by simplifying transactions and allowing staff to focus on community engagement. At Spanish Fork Public Library in Utah, self-service technology increased self-checkout usage to 76 percent, reducing wait times and boosting user confidence.
Similarly, Park Ridge Public Library near Chicago saw higher patron satisfaction after implementing quickConnect™-powered selfCheck™ kiosks. Anastasia Rachmaciej, Patron Services Manager, said streamlined self-service eliminated repetitive tasks, enabling staff to provide personalized assistance and expand community programs.
Libraries can further enhance patron engagement by integrating event calendars into selfCheck™ screens. With solutions like LocalHop and Communico Broadcast, patrons can browse upcoming events, print details, and register for programs directly at kiosks. Additionally, uniFi+ elevates user engagement through dynamic, library-branded digital displays.
Empowering Digital Content Discovery
quickConnect™ makes exploring digital collections effortless. With cloudLibrary by OCLC, users can access eBooks directly from the selfCheck™ interface—browsing titles, reading synopses, and placing holds in just a few taps.
The exclusive partnership between Bibliotheca and NoveList improves this experience by delivering curated book recommendations at checkout. Suggestions appear automatically, guiding patrons to their next great read. Users can place suggested titles on hold or receive recommendations via email or print for future reference.
Improving Accessibility and Communication
Libraries serve diverse communities, and quickConnect™ enhances accessibility and communication through integrated solutions. Wayfinding features help patrons navigate the library by providing personalized directions and multilingual support on selfCheck™ screens.
Meanwhile, quickConnect SMS delivers instant, internet-free access to receipts and important messages, offering an accessible, eco-friendly alternative to printed or emailed notifications.
Text-to-Speech (TTS)
Reads on-screen instructions aloud, assisting visually impaired users and those who prefer auditory guidance.
Adjustable Font Sizes
Allows users to modify text size for better readability and a more accessible experience.
High-Contrast Themes
Enhances screen visibility for users with low vision or color blindness, ensuring clear and easy navigation.
Efficiency Starts Here
Upgrade your library’s workflow with innovative solutions to reduce manual tasks,
streamline operations, and enhance the patron experience.
SELF-SERVICE LIBRARY STORIES
Libraries worldwide are adopting self-service solutions to enhance efficiency,
improve accessibility, and create more engaging patron experiences.
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Transform the library experience for both patrons and staff with our innovative solutions—trusted by libraries worldwide. Designed for efficiency and engagement, our technology prepares your library for the future.
