July 6, 2021
On Sunday, July 11th, Kaseya released a patch for their VSA servers designed to safeguard against the type of attack that took place on July 2nd. Although Bibliotheca’s VSA server was not breached, we are taking every precaution to ensure the server is secure before we bring it back online for our customers.
We are currently updating our server and applying and testing Kaseya’s patch. Once we are fully satisfied with its performance, we will relaunch the service and bring Support back to its normal operational capacity.
We understand it is important for our customers to have the VSA service back online as soon as possible. We appreciate your patience while we test the service to ensure its safety.
Should you need any Support while the VSA server is offline, please visit our Support page at bibliotheca.com/support and use the Teamviewer link to help us connect to your device. You will need to re-establish a new connection with Teamviewer for every inquiry, as it does not install on your system with a continuous connection.
Thank you for your patience!
Bibliotheca is dedicated to the development of innovative technologies and library management solutions that help sustain and grow libraries around the world. Bibliotheca reimagines how libraries function, using integrated technology to inspire and delight all kinds of people, wherever they are: at home, on the move, or within the library walls.
Bibliotheca employs 400 people across 22 countries, partnering with 30,000 libraries to make the library experience—physical and digital—seamless, intuitive, and inclusive.
For more information on this release, please contact
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