Helpdesk

Helping libraries with dedicated service and support

Support helpdesk

Thank you for reaching out to us! We are moving our customer portal over to an improved system.

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non Necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
wp-wpml_current_language	1 day	No description

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
__hstc	1 year 24 days	This cookie is set by Hubspot and is used for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
hubspotutk	1 year 24 days	This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
__hssc	30 minutes	This cookie is set by HubSpot. The purpose of the cookie is to keep track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

New cloudLibrary integration:
digital magazines, newspapers, comics, and streaming video in one app

Helpdesk

Helpdesk

Support helpdesk

Thank you for reaching out to us! We are moving our customer portal over to an improved system.

Request access to the new Helpdesk

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libraryConnect + selfHelp

Receive email updates

Receive email updates

New cloudLibrary integration: digital magazines, newspapers, comics, and streaming video in one app

Helpdesk

Support helpdesk

Thank you for reaching out to us! We are moving our customer portal over to an improved system.

Request access to the new Helpdesk

Helpdesk LOGIN

libraryConnect + selfHelp

Receive email updates

Receive email updates

New cloudLibrary integration:
digital magazines, newspapers, comics, and streaming video in one app