Helping libraries with dedicated service and support

Business hours

Normal working week

  • Monday - Friday             9:00am - 17:30pm
  • Weekends                       Closed

Business hours

Normal working week

  • Monday - Friday             8:00am - 20:00pm
  • Weekends                       Closed

Xmas & New Year 2018

  • Monday 24th Dec              8:00am - 17:30pm
  • Tuesday 25th Dec             Closed
  • Wednesday 26th Dec      Closed
  • Thursday 27th Dec           8:00am - 20:00pm
  • Friday 28th Dec                 8:00am - 20:00pm
  • Monday 31st Dec               8:00am - 17:30pm
  • Tuesday 1st Jan                 Closed
  • Wednesday 2nd Jan         8:00pm - 20:00pm
  • Thursday 3rd Jan               8:00am - 20:00pm
  • Friday 4th Jan                     8:00am - 20:00pm

Service + support

t : +44 (0)161 498 1150
e: support-uk@bibliotheca.com

libraryConnect is a free resource offered to all bibliotheca customers

Help at your fingertips
bibliotheca’s systems are designed so that almost all potential problems can be diagnosed remotely, providing the quickest and most convenient service for our customers. Plug-and-play hardware components can be easily removed and replaced, significantly reducing downtime.
self service selfCheck 1000
woman at laptop view selfHelp video on libraryConnect
libraryConnect selfHelp
libraryConnect is a free resource offered to all bibliotheca customers. Log in to find selfHelp videos, tutorials and guides to bibliotheca equipment.
libraryConnect
libraryConnect helpDesk portal
  1. Every bibliotheca customer can create, view and update their own support cases, view current status of service contracts and update library contacts with ease
previous arrowprevious arrow
next arrownext arrow
Slider

libraryConnect

Get the most out of your library solutions.

The best place to access helpful information about your library solutions

teamViewer

Quick one-time access to support remote library sessions

Please download and install teamViewer, if requested by our helpDesk staff.

Kaseya

Our management system to best support libraries remotely

Download the latest module to receive the best remote support from our team

With our industry-leading service plans, you get expert repairs and maintenance along with personalized support to minimize any inconvenience for your library users.

our friendly & knowledgable staff are only a call away
reduce the downtime of your library equipment
minimize inconveniences for users and staff
eliminate unexpected
repair costs

Latest RFID tag firmware update

Access FAQs and download the update

Contact us

Scroll to Top