Helping libraries with dedicated service and support
Request libraryConnect access
libraryConnect is free for all bibliotheca library customers. Each customer should identify their Super Administrator to maintain all user accounts for your library
bibliotheca will set up one main Super Administrator for your library. This person is typically someone in your IT department or your ILS administrator. The Super Administrator is responsible for creating other user accounts for the Library and perform administration functions.
Service + support
t: +61 (3) 8555 3388
e: support-au@bibliotheca.com
Email support
libraryConnect is a free resource offered to all bibliotheca customers
libraryConnect selfHelp
libraryConnect is a free resource offered to all bibliotheca customers. Log in to find selfHelp videos, tutorials and guides to bibliotheca equipment.
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Help at your fingertips
bibliotheca’s systems are designed so that almost all potential problems can be diagnosed remotely, providing the quickest and most convenient service for our customers. Plug-and-play hardware components can be easily removed and replaced, significantly reducing downtime.
libraryConnect helpDesk portal
Create, view and update support cases, view current status of service contracts and update library contacts with ease
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libraryConnect
Get the most out of your library solutions.
The best place to access helpful information about your library solutions
teamViewer
Quick one-time access to support remote library sessions
Please download and install teamViewer, if requested by our helpDesk staff.
With our industry-leading service plans, you get expert repairs and maintenance along with personalized support to minimize any inconvenience for your library users.
our friendly & knowledgable staff are only a call away
reduce the downtime of your library equipment
minimize inconveniences for users and staff
